Over the last few weeks I've had my first real experience with Adobe Customer Care/Support. Before I get to the rant I'll say that the person who dealt with my case tried her best to help me and ultimately she did - the issue is now resolved. However the experience was less than impressive and left me wondering "How could such a clever company have such an impotent customer support system?"

Here's the story...

Oct 16th: I purchased Adobe Master Collection from the Adobe...