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  1. Adobe Customer Support

    Over the last few weeks I've had my first real experience with Adobe Customer Care/Support. Before I get to the rant I'll say that the person who dealt with my case tried her best to help me and ultimately she did - the issue is now resolved. However the experience was less than impressive and left me wondering "How could such a clever company have such an impotent customer support system?"

    Here's the story...

    Oct 16th: I purchased Adobe Master Collection from the Adobe ...
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  2. Adobe CS4 Preview

    In a nutshell, CS4 highlights include:

    Premiere Pro: Native AVCHD support! Woohoo! Also "speech search" which allows you to transcribe audio and search for words in the video. Reports on how well this works vary - don't expect too much.

    After Effects: Photoshop 3D layer import. New "Mocha" tracking application.

    Encore: Firewire output for monitoring. Pop-up menu for Blu-ray support. Enhanced Flash output (automatically make a Flash version of a DVD). ...
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    General
  3. Live Events via Hologram

    As reported at stuff.co.nz this morning, "a walking, talking image of Australian chat show host Rove McManus was beamed across the Tasman yesterday to appear live on stage at Auckland's Vector Arena." Telecommunications company TelstraClear is promoting the technology for both business and home use, although the latter is still several years way.

    Is this also the future of larger-scale "live" appearances? With increasing concerns about the environmental impact of touring acts, might ...
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    General , Video , Audio
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  4. I want my own holodeck

    It's not quite Star Trek standard but this one might do for now... The Immersive Cocoon is an enclosed virtual-reality pod being developed by international design collective NAU.

    Have a look at the Flash demo and tell me you're not drooling for one as well.
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    General
  5. Cuil not so hot

    A new search engine by the name of cuil (pronounced "cool") has been developed and launched by a couple of ex-Google engineers with the explicit goal of challenging Google's dominance. Have a look and see what you think.

    At first glance the results page is refreshingly different, being presented in a magazine style rather than list. Unfortunately what really matters are the results, and they aren't so flash. For example, a search for my name shows me at number 3 but a photo of me ...
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    General , Web Development
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